Refund and Return Policy

Jerrycar strives to provide high-quality products and excellent customer service. Refunds will only be considered under the following conditions: 

1. Incorrect Supply 
   If Jerrycar has supplied the incorrect product, we will arrange for the correct product to be supplied or issue a full refund once the incorrect item has been returned in its original condition.  
2. Defective Products 
   If a product is found to be defective due to a manufacturing fault and the defect falls within the applicable warranty terms, Jerrycar will, at its sole discretion:  
   • Repair the product;  
   • Replace the product; or  
   • Issue a refund if repair or replacement is not reasonably possible.  
3. Non-Returnable Items 
   Refunds will not be granted for:  
   • Change of mind.  
   • Incorrect product ordered by the customer.  
   • Products that have been used, installed, modified, damaged, or returned incomplete.  
   • Products damaged due to incorrect installation, misuse, negligence, electrical faults, contamination, or operation outside the product specifications.  
4. Special Orders 
   Products specially ordered, imported on request, custom-built, or manufactured to customer specifications are non-refundable unless proven to be defective.  
5. Return Process 
   Any product considered for refund must first be returned to Jerrycar for inspection. No refund will be processed before the inspection has been completed and the claim approved.  
6. Refund Method 
   Approved refunds will be processed using the original method of payment, unless otherwise agreed in writing. Shipping, courier, handling, installation, and labour costs are non-refundable. 
7. Inspection and Final Decision 
   Jerrycar reserves the right to inspect all returned products before approving any refund. The decision of Jerrycar regarding the outcome of the inspection shall be final.